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Frequently Asked Questions

Interested in Neocape(s) for your barber shop or salon? You may have some questions before you decide to make your purchase. Below you will find the answers to the most common questions but if you need more information or would like to speak to someone about your specific requirements, please contact us directly on 01243 573417


What are the washing instructions for the gowns?

Follow these care instructions to keep your gowns in the best condition possible.

Only use a cool wash, on a setting of 30 degrees or lower. We also suggest not putting the gowns in with towels, as the collar might get twisted and damaged by them. Do not tumble dry the gowns. Once washed, leave them to air dry to maintain the cape and collar in optimum condition.

Wash & Colour Gowns – these should be hand washed only and left to air dry.


What is unique about the Neocape collar?

Our unique collar design is revolutionising the hairdressing gown. The collar is made from neoprene and prevents hair or liquids going down clients’ necks. Because the collar is built into all our unigown designs, it is gentle and comfortable and gives a professional finish to hairdressing gowns.


Is the Neocape available in different countries?


We can deliver to many countries directly for orders placed through our online shop. But if you’d like to find out about the various distributors we have globally or to see if there’s a distributor in your country, please visit our distributors page or contact us on


For further queries or to place an order, please email or call 01243 578755.



Do you attend any shows?

Yes, of course! We love having the chance to meet and speak to our customers face to face. We are normally at the leading industry events so if you’re also attending a show please contact us, we’d love to meet you!


More FAQs

  • Do you offer discounts on large orders?
    • Yes, if you are ordering 25 or more gowns (mixed styles is fine) then we offer a 15% discount. Please contact us directly to arrange this volume discount. Otherwise we do offer a show price at the several trade shows we attend each year. Keep in touch with our Social Media to see where and when.
  • Are the capes colour safe?
    • Our gowns are Polytetrafluoroethylene (PTFE or Teflon) coated only so we would not recommend them for doing colouring work. Instead you should use one of our polyurethane coated Wash & Colour Capes, specifically designed to be 100% bleach and tint proof.
  • Can you use neck tape with the gowns?
    • Yes, if for hygiene reasons you use neck tape, the gown will fit easily over the top. We also suggest using barber wipes on the collar between customers as another alternative to neck tape.
  • How much would it cost to have gowns personalised?
We can have gowns printed with your logo before we dispatch them to you. We would need your initial order, a PDF (or similar EPS format) copy of your logo emailed to us with the delivery address & telephone number for the order.  We will then supply you with a Proforma invoice to be paid before we take your gowns to the printers.  The printing process can take between 21-28 days from date of payment receipt, after which time they will be couriered to you.The printing prices are a guide and will be confirmed when you enquire. At present we are only able to offer single colour printing.


    Quantity Customer Print Cost  Customer Print Cost
    per gown per gown
    (EX VAT) 9Inc. VAT)
    2 £22.50 £27.00
    4 £12.00 £14.40
    6 £9.00 £10.80
    8 £8.00 £9.60
    10 £7.50 £9.00


    Screen Printing

    Quantity Customer Print Cost  Customer Print Cost
    per gown per gown
    (EX VAT) 9Inc. VAT)
    25 + £4.20 £5.04
    40 + £3.23 £3.87
    50 + £2.90 £3.48
    100 + £2.25 £2.70


     Care of your neoprene collar

    The NeoCapes unique feature is the neoprene neck seal, which prevents hair and liquid going down the customer’s neck, leading to a far more comfortable experience.


    Whilst the neoprene is pretty tough and very hard wearing, it does need to be looked after to ensure it always performs at its best.



    When undoing the poppers, don’t pull them roughly apart. Place one hand next to the popper on the collar, and gently pull the tab with the other hand.


    If you accidently cut or nick the neoprene with your scissors, it will then be prone to tearing. There is a way to save this if you’re careful.


    If you have cut it like in the above picture, you can do the following.


    Draw a gentle curve over the nick….


    Cut out the curve (Don’t try to do this without marking the curve first, it’s a lot harder than you think to do it free hand!) This will now prevent the neoprene from splitting and will still form a good seal against your customer’s  neck.

    If you have any questions or problems, please contact our customer care team on:

    01243 573417

    or email us at: